IT Support Engineer

Location: Hamilton (Head Office)

Hours: Rotating shifts triweekly, Monday to Friday 07:00-16:00, 08:00-17:00 and 09:00-18:00.

Occasional Saturdays on rota and, when required, working out of hours during major upgrade or project-based work.

The role will cover all aspects of IT, ranging from 1st Line up to 3rd Line and involves a mixture of hardware and software requirements. Some of the main responsibilities include providing 1^st – 3^rd line support to end users on-site, remotely and by telephone; providing both hardware and software support; troubleshooting desktop, server and network issues; and carrying out occasional project work like upgrades or migrations.

Main Responsibilities:

✔ Providing support (via telephone, remote support and site visits), troubleshooting technical issues and escalating when necessary.
✔ Excellent troubleshooting skills in all areas of desktop-related issues, most areas of server-related issues and most areas of network-related issues.
✔ Create and maintain documentation of common fixes and installation procedures.
✔ There will be some occasional small-scale project work involved, where the successful candidate should be able to work alone and unsupervised, where required.

Essential Skills/Experience:

✔ Working experience providing IT support, in a busy environment, to end users in MS Windows, MS Office and general desktop software and hardware
✔ Working experience in Windows System Administration, particularly with Windows Server 2022, Windows 10 / 11
✔ Working experience in networking hardware administration, particularly with Cisco / Meraki and HP / Aruba
✔ Working experience with VoIP telephony systems, particularly with Mitel
✔ Working experience in hardware maintenance and servicing, particularly with Dell (Servers/Desktops) and HP / Lexmark (Printers)
✔ Excellent written and verbal communication skills
✔ Ability to work in a team environment and be flexible in approach to the role
✔ Current UK Driver's Licence

Advantageous Skills/Experience:

✔ Knowledge of current Cyber Security recommendations and practices
✔ Microsoft qualification(s) in Windows Desktop or Server administration
✔ Knowledge of Unix/Linux
✔ Knowledge of PHP/MySQL
✔ Knowledge of SD WAN
✔ Knowledge of VMWare ESXi/vCenter

As a Park's Motor Group employee you will receive:

For you:
✔ Access to the Company Pension Scheme
✔ Colleague Introductory Scheme
✔ Industry leading discounts on purchases on new and used cars
✔ Death in service benefit

For you and your family:
✔ Discounted Servicing
✔ Subsidised car purchase scheme
✔ Employee Assistance Programme
✔ 24/7 remote GP
✔ Medical second opinions
✔ Unlimited mental health support
✔ Physiotherapy help and advice
✔ Savings and discounts on shopping
✔ Financial and legal support
✔ Wellbeing assistance

If you feel you meet our criteria, then we want to hear from you!

Ref: IT-SUPP-ENG-HAM-111225

Working Hours Full-time

Location Hamilton

Salary Competitive

Closing Date 31/01/2026

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Company Info

Reg. Office: Park House, 14 Bothwell Road, Hamilton, ML3 0AY

Registered in Scotland. Company Reg. No. 66568

FCA: Firm Reference Number (FRN) is 308476 | VAT Reg. No GB 316359751

Regulation Status

Park’s of Hamilton (Townhead Garage) Limited and Douglas Park Limited are Appointed Representatives of Park’s of Hamilton (Holdings) Limited, of 14 Bothwell Road, Hamilton, ML3 0AY, which is authorised and regulated by the Financial Conduct Authority (FCA) as a credit broker. Park's of Hamilton (Holdings) Limited Firm Reference Number (FRN) is 308476. We are not an independent financial advisor.

Commission Disclosure

We, Park’s of Hamilton (Holdings) Limited, act as a credit broker and can introduce our customers to a panel of lenders. Those lenders will pay us a commission for the introduction of business. Any commission received from lenders, will not affect the amounts paid by you under your finance/hire agreement. Those lenders will offer the following financial products, Hire Purchase, Personal Contract Purchase, Personal Contract Hire and Personal Loans for retail consumers as well as a range of business funding solutions for corporate customers.

Insurance Mediation

Park's of Hamilton (Holdings) Limited, along with its two Appointed Representatives, Park's of Hamilton (Townhead Garage) Limited and Douglas Park Limited are authorised to conduct insurance mediation activity.

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