Telesales Parts Advisor

Location: Inverness
Franchise: Ford

Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers, by taking Parts orders via the Phone, Email and Customer App. The role also entails supporting Customers and providing expert advice on Parts based at our Ford franchise in Inverness.

• Are you a ‘Team Player’?
• Do you have a ‘can do’ attitude to get things done?
• Are you up for a challenge?

If the answer is yes to the above questions, then this role could be right for you…

Why not get an understanding of the Job, by watching ‘A Day in the Life of’ a Telesales Colleague HERE

Key Activities include:

• Accurately identifying Parts for specific vehicles
• Fulfil Customer orders via the Phone, Email and Customer App
• Build strong relationships with both new and existing Customers
• Provide a high level of Customer service
• Supporting our Customers to become more profitable

Key skills required:

• Be a confident and capable communicator, both written and verbally
• A good telephone manner
• Be a ‘Team Player’
• Basic understanding of using a computer, full training of systems and software can be provided

Why Park’s?

Established in 1971, Park’s is a private family-owned business, which takes great pride in being Scotland’s leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

As a Park's Motor Group employee you will receive:

For you:
✔ Access to the Company Pension Scheme
✔ Colleague Introductory Scheme
✔ Industry leading discounts on purchases on new and used cars
✔ Death in service benefit

For you and your family:
✔ Discounted Servicing
✔ Subsidised car purchase scheme
✔ Employee Assistance Programme
✔ 24/7 remote GP
✔ Medical second opinions
✔ Unlimited mental health support
✔ Physiotherapy help and advice
✔ Savings and discounts on shopping
✔ Financial and legal support
✔ Wellbeing assistance