MAZDA NO.1 IN THE UK DEALER NETWORK

Macrae & Dick Mazda are delighted to have achieved and maintained their No. 1 position throughout the Mazda UK dealer network. The top position was gained by having a high score across a variety of key business metrics including excellence in customer service.

Macrae & Dick Mazda believe the key to their success has been the aftersales side of the business where their focus is on customer retention and communication along with a strong management team. They have also met the Aftersales standards by ensuring all their customers’ digital service records are kept up to date in a timely manner.

The sales team contributed by being above the national market share in territory with 2.45% whereby Mazda UK’s national market share is 1.45%. This is down to the high level of customer service and referrals from customers’ friends and family. This is enhanced by one of the Sales team in Macrae & Dick having over 45 years’ experience in the motor trade and 20 years with Mazda in Inverness. He is a member of the original team that opened the franchise in 1993.

One major change for the business in the period is that the service reception is now located in the main showroom. This has provided all their customers with a welcoming experience with the Service Advisor being at the forefront of the dealership.

Andrew Grzesinski, Group Managing Director, Macrae & Dick said ‘We have a very strong and enthusiastic team within Mazda who share the vision of growing the business further and delivering an outstanding customer experience in everything we do. I am very proud of the team in Inverness, especially after finishing No. 1 nationally in the Mazda network.’

Macrae & Dick Mazda are looking to maintain their No. 1 position for 2014/2015.

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Company Info

Reg. Office: Park House, 14 Bothwell Road, Hamilton, ML3 0AY

Registered in Scotland. Company Reg. No. 66568

FCA: Firm Reference Number (FRN) is 308476 | VAT Reg. No GB 316359751

Regulation Status

Park’s of Hamilton (Townhead Garage) Limited, Douglas Park Limited, and Park’s (AYR) Limited, are Appointed Representatives of Park’s of Hamilton (Holdings) Limited, of 14 Bothwell Road, Hamilton, ML3 0AY, which is authorised and regulated by the Financial Conduct Authority (FCA) as a credit broker. Park's of Hamilton (Holdings) Limited Firm Reference Number (FRN) is 308476. We are not an independent financial advisor.

Commission Disclosure

We, Park’s of Hamilton (Holdings) Limited, act as a credit broker and can introduce our customers to a panel of lenders. Those lenders normally pay us a commission for the introduction of business. Any commission received from lenders, will not affect the amounts paid by you under your finance/hire agreement. We may also receive future remuneration or financial support from lenders based upon our sales.

Those lenders can offer the following financial products, Hire Purchase, Personal Contract Purchase, Personal Contract Hire and Personal Loans for retail consumers as well as a range of business funding solutions for corporate customers.

Insurance Mediation

Park's of Hamilton (Holdings) Limited, along with its three Appointed Representatives, Park's of Hamilton (Townhead Garage) Limited, Douglas Park Limited and Park's (Ayr) Limited are authorised to conduct insurance mediation activity.

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MAZDA NO.1 IN THE UK DEALER NETWORK

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